We begin marketing your property the moment it is ready to be rented or as soon as the current tenants give us 14 days’ notice of their intent to vacate. The time is dependent on market conditions however; recently it has averaged between 1 to 7 days.
If you provide us with your bank account details the funds are sent electronically within a working day of each disbursement period (mid-month and end-of-month).
Vacant properties are generally inspected weekly. An Entry Condition Report is completed prior to the tenants moving in; photographs are kept on file of your property. Periodic drive-by inspections are conducted for external inspection of your property, internal inspections occur 4 times a year with reports forwarded to you.
An Exit Condition Report is conducted after a detailed inspection upon tenants vacating to ensure your property is returned to the same condition when first leased (fair wear and tear excepted). If damage is found, a claim is imposed upon the tenant’s bond.
Tenants are provided with our office phone numbers and your property manager’s personal mobile number. Your dedicated property manager is available to be contacted after hours for any unforeseen emergency.
Our collection procedure is as follows: all tenants who fall 4 days behind receive our first notice, a courtesy call, sms, phone call or letter placing them on notice. A ‘Notice to Remedy Breach’ is served on a tenant if they become 8 days in arrears. Should your tenant become 12 days in arrears, instructions will be sought regarding possible termination of the tenancy. Should a termination be necessary, you will be kept informed throughout the legal process.
We would be delighted to recommend a reputable agent to help you sell your property. To avoid any conflict of interest we do not accept any commissions or kickbacks for agent referrals.
Zeal recognises property owners deserve better protection for their investment, providing a transparent and accountable service that gives our clients real peace of mind in the knowledge their property is in the hands of experts who truly care.