20 Questions You Should Ask Your Property Manager

If you are shopping around for a property manager for your investment property, it’s important to know the quality and range of services you’re going to be paying for. Not all property managers are created equal, after all.

In order to help you make an informed decision we’ve put together a comprehensive checklist of questions that will help you find the right property manager for you. As the property owner you’re entitled to know what services you are actually paying for, so ask the following questions of any agency you’re considering and see how they stack up!

Property Leasing

1. On average, how many properties does the agency lease each month?
2. What resources has the agency allocated to leasing properties?
3. Do the agency staff members personally show prospective tenants through properties?
4. How does the agency market available properties for lease?
5. How much information is obtained from applicants for properties and what information is verified?

Property Management

1. What documented systems are in place for property management?
2. What is your process for dealing with rent arrears?
3. What is your process for dealing with repairs and maintenance?
4. What steps do you take to ensure that all contractors working on my property are properly licensed and insured?
5. What steps do you take to ensure that all maintenance work on my property is competitively priced?
6. How frequently will you inspect my property?
7. How experienced are the staff who will be leasing and managing my property?
8. How much training have they had?
9. How frequently will you account to me for rent monies collected on by behalf?
10. Can you send me rent statements by email and deposit my money in my bank account electronically?

Customer Service

1. What references do you have from satisfied clients?
2. Do you provide a service guarantee?
3. Does the agency have documented service standards?
4. What back up staff are there in the event my property manager is sick or on holidays?
5. How frequently will you communicate with me and what form will it take?

You deserve a property manager who cares as much about your property as you do!

Call Us TODAY on (07) 5529 4064 or visit our website for more information.